Corrections and Updates

We try hard to get things right, and when we do not, we want to know. This page explains how to tell us about an error, how we correct it and what the dates on our pages mean.

How to report an error

If you think something on NerdBible is wrong, out of date or unclear, please tell us. You can use our contact form or email hello@nerdbible.com.

It helps us act quickly if you include:

• the page address, or the title of the article or comparison;
• the sentence, figure or product detail you think is wrong;
• a link to a source that shows the correct information, if you have one, ideally the vendor's own page or an official notice.

We read every message. Providers are welcome to report factual errors about their own products in the same way; we check the claim against their public pages like any other source, and a correction does not change our editorial judgement.

How we check a reported error

An editor reviews the report against the original sources and against the current primary source: the vendor's own page, the regulator's notice or the official data. If the report is right, we correct the text. If the source has changed since we wrote the article, we update the article to match. If we cannot confirm the report, we leave the text as it is, and if a claim can no longer be verified at all, we remove it.

How corrections are made

We correct errors by editing the text itself, so the page you read is the accurate version. We do not leave a known mistake in place with a note beside it, and we do not quietly delete pages to avoid a correction.

What the Updated date means

When an article, review or comparison shows an Updated date, it means the text was revised on that date. That may be a correction, a change in a product's features or plans, new information about a story, or a rewrite to keep a guide current. A page without an Updated date has not been revised since it was published.

Significant corrections

Small fixes, such as a typo, a broken link or clearer wording that does not change the meaning, are made without a note. When a correction changes a fact that a reader may have relied on, for example a wrong figure, a feature a product does not have, a misattributed statement or a conclusion that no longer holds, we add a short note at the end of the article saying what was corrected. The note describes the change plainly so a returning reader can see what is different.

How product data is refreshed

Prices, offers and features change often, so we treat product data as something to maintain rather than something written once.

• Prices and deals are taken from the vendor's own pricing page, or the page our link leads to, and re-checked when a comparison is refreshed. We never invent a discount. Prices shown in an article are described as correct at the time of writing.
• Features and plans are checked against the vendor's own feature, plan and help pages. When a vendor adds, removes or renames something that matters to our comparison, we update the listing and the review.
• Rankings are reviewed against our published methodology when the underlying information changes.

Prices and offers can still change between our checks. Always confirm the current price and terms on the provider's own site before you buy.

What we do not change

We do not change a score, a ranking or a criticism because a provider or advertiser asks us to. A factual correction is made on the facts; our editorial view follows our methodology. See our editorial policy and advertiser disclosure for more.