Opinion
AI support agents should define "resolution" on the pricing page
"Per resolution" is not a standard unit. Zendesk, Front and Gorgias each define it differently in their docs, and buyers should not have to hunt for it. AI Customer Support
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Opinion
AI support agents should define "resolution" on the pricing page
"Per resolution" is not a standard unit. Zendesk, Front and Gorgias each define it differently in their docs, and buyers should not have to hunt for it. News
Zendesk launches employee service AI agents with a monthly resolution cap
Zendesk is rolling out AI agents for internal IT, HR and finance help desks from 3 November. Each agent gets 10 or 15 automated resolutions a month, then pauses unless more are bought at $0.99 each. 
Guide
How to Choose an AI Customer Support Agent for a Small Business
What AI support agents automate and hand off, how resolution and conversation pricing differ, and how to train, test and measure one safely.