Our verdict

This Jabra Enhance review looks at a service that sells hearing aids online in the United States and pairs them with remote care from a licensed audiology team. You choose a model, the devices arrive at home, you set them up with an app-based hearing test or an existing audiogram, and specialists can fine-tune them over video and through the app. It ranks #1 on our hearing aids page because it combines devices sold under the FDA's over-the-counter category with something most online sellers do not offer: three years of included professional follow-up, a 100-day return window and a three-year warranty with loss and damage cover.

This review describes the product and what regulators say about this kind of device. It is not medical advice. Hearing loss can have causes that need treatment, so speak to an audiologist or a doctor, ideally an ear, nose and throat specialist, before buying any hearing aid, and straight away if any of the warning signs listed below apply to you.

What is Jabra Enhance and who is it for?

Jabra Enhance is a direct-to-consumer hearing aid service run, according to its website, by GN Consumer Hearing Corporation. GN is the Danish group that also owns the ReSound and Beltone hearing aid brands, and HearingTracker notes that Jabra's over-the-counter range shares technology with those prescription siblings. The current range is the Enhance Select M series. According to the Jabra Enhance FAQ, the devices are for adults aged 18 or older with mild to moderate hearing loss who live in the United States, and they are not for anyone experiencing sudden changes in hearing, which may need medical attention from an ENT doctor.

That fits the FDA's description of the category. The FDA's guide to OTC hearing aids says they are intended for people aged 18 and older with perceived mild to moderate hearing loss, and can be bought in a store or online without the involvement or prescription of a licensed health care professional.

So Jabra Enhance is for adults who notice the typical signs of mild to moderate loss and who are comfortable with a smartphone and video appointments. It is not for children, for severe or profound loss, or for anyone with the medical red flags below. NCOA notes that Jabra also makes a prescription model for more severe loss, fitted in person through Costco, which is a separate product from the online service reviewed here.

Key features

Three models

The Jabra Enhance comparison page lists three models:

  • Select M3, the top model, which the company describes as its smallest and nearly invisible, with Auto Focus speech-tracking, advanced adaptive listening that adjusts noise and volume automatically, its strongest noise reduction for complex settings such as busy restaurants, and TapControl for answering calls with a double tap.
  • Select M2, a middle option with standard adaptive listening and noise reduction for moderately noisy places, which the company says is good at following several people in a group.
  • Select M1, the budget model, aimed at calmer settings such as watching television at home.

All three are rechargeable, with a portable charging case that holds three full charges, rated IP68 against dust, water and sweat, and come in several colours. Each supports Bluetooth audio for hands-free calls and listening to music and other media from compatible iPhone and Android phones, and the comparison page lists Bluetooth LE Audio and Auracast support, the newer standard that lets compatible public venues broadcast audio to hearing devices.

Self-fitting and the app

The company's how it works page explains that you can personalise the hearing aids out of the box with an FDA-cleared self-fitting test in the app, or upload a recent audiogram from a clinic instead. The FAQ says the hearing aids then amplify the frequencies you need based on those results. The app lets you adjust bass and treble, switch listening programs (a restaurant setting, for example, emphasises speech over background noise) and book time with the audiology team.

Remote audiology care

This is what sets Jabra Enhance apart from most over-the-counter options. The company says its licensed, US-based audiology team can provide advanced programming, is available seven days a week through the app, and can send adjustments directly to your hearing aids wherever you are. The FAQ describes a video orientation in which a hearing specialist reviews your ear health history and goals, adjusts the devices and shows you how to wear and clean them, followed by fine-tuning over the following weeks based on how you hear in daily life. Every model includes three years of audiology services, which the homepage describes as unlimited appointments and adjustments over that period.

How much does Jabra Enhance cost?

We do not quote prices in reviews; our comparison page shows current figures. The structure is simple: you buy a pair of one of the three models outright, and three years of remote audiology care is included rather than sold as a subscription. The company accepts major cards, PayPal, and FSA and HSA cards, and offers financing through a third-party lender subject to credit approval. The FAQ explains a separate process for anyone hoping to claim from health insurance, says coverage depends entirely on your plan, and states that reimbursement is not guaranteed; check with your insurer before you buy. Jabra Enhance products are also sold through some other retailers, where the trial and support terms may differ, so the terms below apply when you buy directly.

Trial, warranty and follow-up care

As the vendor states them now:

  • Trial: a 100-day risk-free trial when you buy directly from Jabra Enhance. If you are not satisfied, the company says it refunds your entire order, with free shipping and returns.
  • Warranty: three years of warranty and three years of loss and damage protection. The how it works page says lost or damaged devices are replaced subject to a deductible, so read the terms before you rely on it.
  • Follow-up: three years of audiology services, including remote adjustments, plus lifetime customer support and the option to retake the in-app hearing test as your needs change.

A long trial matters with hearing aids. They take time to get used to, because the brain is adjusting to sounds it may not have heard clearly for a while. A 100-day window gives enough time to judge them in your own daily settings, with the audiology team adjusting them along the way.

Is Jabra Enhance safe? When to see a professional first

The FDA requires OTC hearing aid labelling to list warning signs that call for a doctor, and Jabra Enhance reproduces them in its FAQ. They include an ear that is misshapen from birth or injury, fluid, blood or pus from the ear in recent months, ear pain or discomfort, a build-up of ear wax or something stuck in the ear, dizziness or vertigo, hearing that changed suddenly in the past six months or that fluctuates, worse hearing in one ear, and ringing or buzzing in only one ear. The National Institute on Deafness and Other Communication Disorders adds that trouble hearing conversations even in quiet settings, or difficulty hearing loud sounds, suggests more severe loss that needs a hearing health professional, and lists sudden or quickly worsening hearing loss, vertigo with hearing loss, and hearing loss or tinnitus in only one ear among the signs that need medical attention.

Even without any of these signs, a hearing test with an audiologist gives you an accurate audiogram, which Jabra Enhance can use to program the devices more precisely than a self-test. NCOA makes the same recommendation, and we agree with it.

What could be better

  • US only. The company sells to residents of the United States.
  • Remote care has limits. No video call can look inside your ear, remove wax or examine an injury. In-person care is still needed for those.
  • A smartphone is close to essential. Self-fitting, adjustments and appointments all run through the app; HearingTracker notes the devices technically work without it, but you lose most of the value.
  • The care package ends. Audiology services are included for three years, not for the life of the devices.
  • Not the cheapest OTC option. Reviewers point out that the top model costs more than most over-the-counter hearing aids.
  • Distance listening. NCOA's testers found voices from far away harder to follow with the mid-range model.

Who should choose something else

Anyone with severe or profound hearing loss, hearing loss in one ear, or any of the warning signs above should see a doctor or audiologist and will likely need prescription hearing aids fitted in person. People who would rather have face-to-face appointments, or who are not comfortable with apps and video calls, may be better served by a local clinic. If your difficulty is limited to the television or the phone, ask a professional whether an assistive listening device would be enough before buying hearing aids. And if keeping the cost as low as possible is the main goal, a simpler OTC model may do, at the expense of the included care.

What other reviewers found

  • NCOA, the National Council on Aging, found the M series easy to set up, with strong Bluetooth connections, long battery life and natural sound; its testers rated the M3 highly for speech in noise and discretion, while noting some early pairing trouble and a charging case some found bulky.
  • HearingTracker, reviewing the previous flagship on the same platform, called Jabra's telehealth model one of the best available, with same-day responses to tuning requests, but its lab results put speech-in-noise performance above average rather than best in class, and it flagged the higher price.
  • Consumer Reports included Jabra Enhance among three OTC brands in a survey of more than 13,000 members and said member ratings for the OTC brands landed in the middle of the range, similar to many prescription brands.

Where they agree: the remote audiology support is the strongest part of the package, the devices are comfortable and discreet, and Bluetooth audio and calls work well with phones.

Where they disagree: on sound performance in noise. NCOA's testers came away impressed in busy restaurants, while HearingTracker's lab measurements were good rather than exceptional. Hands-on impressions and lab scores often differ, and both reviews found that the right program or a professional adjustment made a noticeable difference.

What it means for a buyer: the included care is what you are paying for, so use it. Book the orientation early, report problems during the 100-day trial, and let the audiology team adjust the devices before you decide whether they work for you.

Is Jabra Enhance worth it?

Jabra Enhance offers capable, FDA-cleared self-fitting hearing aids with something rare in online sales: three years of included care from a licensed audiology team, a 100-day return window and a three-year warranty with loss and damage cover. For adults with mild to moderate hearing loss who are comfortable with a smartphone, it is the most complete online option we rank. Start with a hearing test from an audiologist or a conversation with your doctor, then use the trial period to make sure the devices work for you in daily life.

Frequently asked questions

Do I need a prescription for Jabra Enhance hearing aids?

No. The Enhance Select M series is sold over the counter under the FDA category for adults 18 and older with perceived mild to moderate hearing loss, so no prescription or professional fitting is required. Even so, the FDA and NIDCD list warning signs that call for a doctor first, and an audiologist's hearing test can rule out causes that hearing aids cannot treat. Speak to a professional before buying.

How long is the Jabra Enhance trial?

Jabra Enhance offers a 100-day risk-free trial when you buy directly from the company. It says that if you are not fully satisfied, it refunds your entire order, and shipping and returns are free. Retailers that sell Jabra Enhance products may set different return terms. Use the trial period to attend the video orientation and ask the audiology team for adjustments before deciding.

Can Jabra Enhance hearing aids connect to my phone?

Yes. All three Select M models support Bluetooth audio from compatible iPhone and Android phones, so calls, music and other media can play through the hearing aids, and hands-free calling is supported. The comparison page also lists Bluetooth LE Audio and Auracast, and the top Select M3 adds TapControl for answering calls with a double tap. Check that your phone appears on Jabra's compatibility list.

What does the Jabra Enhance audiology support include?

Every model bought directly includes three years of audiology services from a licensed, US-based team. That covers a video orientation, follow-up appointments, and programming adjustments sent to the hearing aids through the app, which the company describes as unlimited during that period. Remote care cannot replace an in-person ear examination, so see a clinic for wax removal, pain or any sudden change in hearing.

Does insurance cover Jabra Enhance hearing aids?

It depends on your plan. Jabra Enhance says some plans reimburse part of the cost of its hearing aids and telehealth services, and it supplies paperwork after the orientation appointment, but it does not guarantee reimbursement. FSA and HSA cards are accepted. Contact your insurer before buying to confirm whether over-the-counter hearing aids are covered and what documentation it requires.

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