Owners of Eargo and Lexie hearing aids have a few weeks left to act. LXE Hearing, the US group behind both brands, is winding down, and its latest notices set out the end dates: the Lexie app leaves the app stores and loses its cloud service on 8 October 2026, the Eargo app follows on 22 October 2026, and customer support for both brands ends on 22 October. The hearing aids themselves are expected to keep working. What changes is the software, the support line and the warranty.

What happened

According to the notices now posted on eargo.com and lexiehearing.com, on 15 July 2026 LXE Hearing, Inc. and four related US companies (Eargo, Inc., Eargo Hearing, Inc., Eargo Screening, LLC and hearX USA, Inc.) "each entered into a separate assignment for the benefit of creditors under California law and began winding down their U.S. operations." The notices say the assignee is "overseeing the companies' assets, evaluating potential asset sales, and managing an orderly wind-down."

LXE Hearing was formed by combining Eargo's direct-to-consumer hearing aid business with hearX, the company behind Lexie (the Lexie claims notice names hearX USA, Inc.). The Hearing Review reported the wind-down on 17 July and listed the Eargo, Lexie and Go brands as affected. At that point the company said customer service would be available through 15 September. The later notices, dated 2 September on the Lexie site and 15 September on the Eargo site, extend support to 22 October and add the app shutdown dates.

The dates that matter

  • 15 September 2026 (passed): the last day to submit a warranty or repair request through customer services. After that, the notices say, "new warranty or repair requests will no longer be accepted."
  • 8 October 2026: the Lexie app is removed from the app stores and its cloud connectivity is switched off.
  • 22 October 2026: the Eargo app is removed from the app stores and its cloud connectivity is switched off. Customer and technical support ends for both brands.
  • 30 October 2026: the online archive of user manuals and product guides is no longer promised beyond this date.
  • 31 January 2027, 5:00 p.m. Pacific Time: the deadline for a Proof of Claim to the assignee from anyone who believes an LXE Hearing company owes them money.

The two apps have different dates, as HearingTracker's guide for users also notes.

Will the hearing aids keep working?

Both notices say the devices "are expected to continue functioning for hearing amplification and core daily use utilizing local on-device controls or your last saved local profiles." The app is the weak point. Version 9 of each app "is expected to remain functional locally on the phone on which it is installed, if installed and synchronized" before the cut-off. It will receive no further software or security updates, and the company says future compatibility with phone operating-system updates "cannot be guaranteed." Older app versions "will cease to function" when the cloud service is switched off. After the removal date the app cannot be downloaded or re-downloaded, which matters if you change or reset your phone.

What owners should do now

The notices give three steps to take before the removal date for your brand (8 October for Lexie, 22 October for Eargo):

  1. Update the app to version 9.0 through Google Play or the Apple App Store. Both sites give step-by-step instructions.
  2. Open the app and confirm your preferred volume settings, defaults and local profiles.
  3. Open the app while connected to the internet and to your hearing aids so that those settings synchronise for offline use.

A few more points follow from the notices:

  • Save the manuals. Eargo's guides are at eargo.com/guides and Lexie's at lexiehearing.com/us/support. Download them to your own device before support ends.
  • Keep the phone you set up. Because the app cannot be reinstalled after the cut-off, the phone that holds the synchronised version 9 is now part of your hearing aid setup. HearingTracker also suggests holding off major operating-system updates until you know they do not break the app.
  • Use support while it lasts. Eargo support is at support@eargo.com or 1-615-299-5632, Lexie support at support@lexiehearing.com or 1-800-499-1336, both until 22 October.
  • Know the warranty position. The window for new warranty and repair requests closed on 15 September. If you believe you are owed a refund or other payment, the notices direct you to file a Proof of Claim with the assignee, ABC SPV IX LLC, at claims.sgi@jsheld.com or 514 Via de la Valle, Suite 210, Solana Beach, CA 92075. Each company has its own estate, so the claim must name the right legal entity (the Eargo companies for Eargo, hearX USA, Inc. for Lexie). The company states plainly that filing a claim "does not guarantee payment." For anything beyond that, speak to a qualified adviser.

Where to get help with your hearing

When the support line closes, nobody at the company will be able to adjust your settings remotely. The Food and Drug Administration's page OTC Hearing Aids: What You Should Know says that if you cannot hear loud sounds, or if a hearing aid "does not help you enough", you should ask a hearing health care professional for help. It also lists warning signs that call for a professional, among them ear pain, dizziness, sudden hearing changes and hearing loss or ringing in one ear only. If your hearing has changed, or the settings you saved no longer suit you, an audiologist is the place to start. The notices do not say that any outside clinic can reprogram these devices, so ask before you book.

Choosing a replacement

If you decide to replace your hearing aids, official guidance gives a short checklist.

  • Check that over-the-counter is right for you. The FDA says OTC hearing aids are for adults 18 and over with perceived mild to moderate hearing loss. Anything more, or any of the warning signs above, points to a hearing professional and possibly prescription hearing aids, which a licensed professional programs to your hearing loss.
  • Read the return and warranty terms. The FDA notes that its OTC rules "do not require manufacturers to provide a warranty", so the terms vary by seller. The National Institute on Deafness and Other Communication Disorders says most manufacturers allow a 30 to 60 day trial during which hearing aids can be returned, and suggests asking how long the warranty lasts, what it covers and whether loaner aids are available during repairs.
  • Ask what happens if the app goes away. Before buying, check which adjustments can be made on the device itself, whether settings are stored on the hearing aids, and whether a local professional can service them.