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Best VoIP Providers 2026

A business phone system in the cloud. We compared the top VoIP providers for calls, messaging and meetings.

ByBusiness & Software DeskBusiness, software and AI

Updated October 5, 2026How We Rate

Best VoIP Providers 2026 — Photo: Negative Space / stocksnap, CC0

VoIP replaces clunky desk phones with a flexible cloud system your team can use anywhere: calls, texts, video and more, on any device. We compared the leading providers on reliability, features and value.

Our top picks

RingCentral: Best Overall
Nextiva: Best Support
8x8: Best for International
Dialpad: Best AI Features
Ooma: Best for Small Teams
Zoom: Best for Video Meetings

Compare at a glance

Compare at a glance
Product	#1 RingCentral	#2 Nextiva	#3 8x8	#4 Dialpad	#5 Ooma	#6 Zoom
Score	9.6/10Outstanding	9.3/10Excellent	9.0/10Very Good	8.9/10Very Good	8.6/10Good	9.2/10Excellent
Best for	Best Overall	Best Support	Best for International	Best AI Features	Best for Small Teams	Best for Video Meetings
Video meetings	Up to 300 people	Yes	Yes	Yes + AI notes	Yes (Pro and Pro Plus)	Yes, up to 100
Price	$20.00	$20.00	$24.00	$15.00	$19.95	$16.00
	Visit Site RingCentral	Visit Site Nextiva	Visit Site 8x8	Visit Site Dialpad	Visit Site Ooma	Visit Site Zoom

VoIP Providers: our picks in detail

1. RingCentral: Best Overall

Our score: 9.6/10 · Outstanding
Video meetings: Up to 300 people
Price: $20.00

Why we picked it

RingCentral is the business phone system we would recommend first to a company that wants one platform for calls, meetings, messaging and fax, with routing, integrations and security that will still fit when the team is several times its current size. Its reliability commitment, long record as a Gartner Leader and well documented security programme back up its position at the top of our list. Use the free trial to set up your real call flow, choose between Core and Advanced based on whether you need CRM integration and multi-site features, and check the per-user rate for your team size and billing term before you commit.

Pros

Reliable call quality
Voice, video and messaging
Deep integrations
99.999% uptime SLA

Cons

Pricier than basic plans
Many features to learn

Visit RingCentral Read our full RingCentral review →

2. Nextiva: Best Support

Our score: 9.3/10 · Excellent
Video meetings: Yes
Price: $20.00

Why we picked it

Nextiva is worth it for businesses that want a reliable, easy-to-manage phone system with round-the-clock human support. Its calling, routing and analytics are strong, the admin tools are well designed, and the single app for calls, texts, chat and social messages keeps customer conversations in one place. The weaknesses are in the extras: video meetings, AI on the lower plans, and the breadth of integrations. If those are not your priorities, Nextiva delivers what most small businesses need from a phone system, with the reassurance that someone will pick up when something goes wrong.

Pros

Excellent support
Reliable and easy to use
Good analytics
Solid value

Cons

CRM integrations are add-ons
Fewer third-party integrations

Visit Nextiva Read our full Nextiva review →

3. 8x8: Best for International

Our score: 9.0/10 · Very Good
Video meetings: Yes
Price: $24.00

Why we picked it

Yes, for businesses where international calling and compliance genuinely matter. Included calling to dozens of countries can offset a higher per-user cost, and the combination of phone, video and chat in one app simplifies administration across sites. For a local team with simple needs, the quote-led sales process and setup effort are harder to justify.

Pros

Unlimited calling to many countries
Voice, video and chat
Good compliance options
Reliable global network

Cons

Interface less polished
Setup can take time

Visit 8x8 Read our full 8x8 review →

4. Dialpad: Best AI Features

Our score: 8.9/10 · Very Good
Video meetings: Yes + AI notes
Price: $15.00

Why we picked it

The combination of accurate transcription, automatic summaries and action items on the cheapest plan is still the clearest reason to pick Dialpad over a more traditional phone system. Its security documentation is unusually thorough, its admin tools are friendly, and the apps cover every device a team is likely to use. The trade-offs are structural rather than hidden: seat minimums, a modest integration list and supervisor features that belong to another product. Use the free trial to confirm that call quality and the AI output fit the way your team works.

Pros

Live AI transcription and notes
Clean, modern apps
Affordable entry plan
Good for sales teams

Cons

Fewer advanced PBX features
Add-ons for some tools

Visit Dialpad Read our full Dialpad review →

5. Ooma: Best for Small Teams

Our score: 8.6/10 · Good
Video meetings: Yes (Pro and Pro Plus)
Price: $19.95

Why we picked it

Paying once for a well-made base station and then only taxes and fees for basic calling is hard to beat, and Premier is there for families who want serious spam protection. For small businesses, Ooma Office is one of the easiest phone systems to deploy, with no contract and support around the clock. Its limits are in depth, not in the basics: if you want a dependable phone system rather than a communications platform, Ooma is an excellent choice.

Pros

Easy setup
Affordable
Good core calling features
Virtual receptionist

Cons

Fewer integrations
Video is limited

Visit Ooma Read our full Ooma review →

6. Zoom: Best for Video Meetings

Our score: 9.2/10 · Excellent
Video meetings: Yes, up to 100
Price: $16.00

Why we picked it

Putting calls, texts, fax, chat and meetings in one familiar app, with AI summaries and task extraction included, removes a lot of friction and a separate vendor. The metered option makes it unusually cheap to give everyone a number, and international businesses benefit from Global Select and BYOC. Just budget for the bundle that matches how long and how large your meetings are, and check which analytics and contact centre features need add-ons.

Pros

Unlimited calling across the US and Canada
Video meetings, chat and phone in a single app
AI post-call summaries and task extraction included
Works on desk phones, desktop and mobile

Cons

Meetings on the entry plan stop at 40 minutes
Contact centre routing is a separate product

Visit Zoom Read our full Zoom review →

How we rate VoIP providers

Reliability (30%): call quality and uptime.
Features (30%): voice, video, SMS, integrations.
Support (20%): onboarding and help.
Value (20%): per-user pricing.

How to choose a VoIP provider

Decide whether you need voice only or a full unified communications suite with video and messaging. Check call quality, included minutes, and how international calling is billed.

Buyer's guide

Compare per-user pricing at your team size, whether video and SMS are included, integration with your CRM, and uptime guarantees.

What users rate them

Checked October 5, 2026

User ratings show how customers feel about a company after they have paid, which often comes down to billing, cancellation and support rather than the software itself. Trustpilot scores the company as a whole, so one profile can cover many products, and its TrustScore weights recent reviews more heavily than old ones. App Store ratings cover only the vendor's own iPhone and iPad app, which is often a companion to the main desktop product. Neither source checks accuracy, features or price, and businesses can invite their own customers to review them, so read the numbers as a signal about service, not as a measure of the product.

User ratings for the products on this page, read on 5 October 2026
Product	Trustpilot (TrustScore, reviews)	Apple App Store, US (rating, ratings count)
RingCentral	1.7 out of 5, 2,001 reviews	4.8 out of 5, 77,755 ratings (RingCentral, by RingCentral, Inc)
Nextiva	4.6 out of 5, 8,689 reviews	4.2 out of 5, 7,114 ratings (NextivaONE, by Nextiva, Inc.)
8x8	2.8 out of 5, 625 reviews	3.8 out of 5, 8,655 ratings (8x8 Work, by 8x8, Inc.)
Dialpad	4.1 out of 5, 3,198 reviews	4.6 out of 5, 4,553 ratings (Dialpad, by Dialpad, Inc.)
Ooma	3.7 out of 5, 2,561 reviews	4.9 out of 5, 9,375 ratings (Ooma Office, by Ooma, Inc.) 4.6 out of 5, 3,210 ratings (Ooma Home Phone, by Ooma, Inc.)
Zoom	1.3 out of 5, 1,569 reviews	4.7 out of 5, 3,243,299 ratings (Zoom Workplace, by Zoom Communications, Inc.)

Trustpilot figures were read on each company's Trustpilot profile and App Store figures from Apple's US store listing, both on 5 October 2026. Only apps published by the vendor itself are shown. "Not listed" means no matching profile or vendor app was found on that date. The two columns use different scales and audiences and are not combined.

Sources (13)

Frequently Asked Questions

What is VoIP?

VoIP (Voice over IP) makes phone calls over the internet instead of traditional phone lines, usually at lower cost and with more features.

Is VoIP reliable for business?

Yes, with a stable internet connection. The providers we recommend offer uptime guarantees of 99.99% or better.

How much does business VoIP cost?

Plans typically range from about $20 to $35 per user per month depending on features like video and analytics.

Can I keep my existing number?

Yes. All major providers support number porting so you keep your current business numbers.

Do I need special hardware?

No. You can use desktop and mobile apps, though desk phones and headsets are optional.

In-depth reviews of every pick

RingCentral 9.6/10 The most complete unified communications platform.
Nextiva 9.3/10 Strong reliability with standout customer support.
8x8 9.0/10 Great for teams that call internationally.
Dialpad 8.9/10 Modern, AI-assisted calling with live transcription.
Ooma 8.6/10 Straightforward, affordable phone service for small businesses.
Zoom 9.2/10 The video platform most teams already use, with a full business phone plan bundled into the same app.

All VoIP Providers reviews →

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